Returns & Exchanges

At Underwood Distributing, we stand behind our electronics with a 30-day satisfaction guarantee to ensure you have the right technology for your needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible devices and components.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping your item back.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Ship to Service Center

  Affix the provided return label or ship the package via a trackable carrier to our designated distribution center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.